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Reuters Digital Health

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Nashville, TN

Fireside Chat

Lost in the System: How Bad Provider Data Blocks Patient Access

Sarah Ahmad, CEO, CAQH and a health plan executive

Patients can’t access care if they can’t find the right provider. Yet, nearly half of provider directories contain inaccuracies, leading to denied claims, appointment delays, and growing frustration for both patients and health plans. This fireside chat will unpack the hidden patient access crisis caused by bad provider data and its financial and operational toll on health plans—from wasted call center resources to regulatory penalties. Learn how technology-driven solutions are helping health plans eliminate directory chaos, streamline provider updates, and ensure patients can seamlessly connect with the care they need.